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Frequently Asked Questions

Q: What is the minimum order

A: The minimum order is 50 bottles.

Q: What if I want less than 50 bottles?

A: An order of less than 50 bottles can be placed with a "less than minimum" charge of $75. Please contact us.

Q: Does price per bottle change based on quantity?

A: Yes, please select quantity of bottles in the shopping cart to view the corresponding price.

Q: Where should I send my art work to?

A: Please submit all art work to waterbottles@specialized.com

Q: What is the lead time for a new order?

A: Lead time is usually around 15 business days (three weeks) for new artwork. This means generally an order will be produced and shipped out within three weeks of the date that we receive artwork. Lead time can be longer during peak riding season (March-August). Production time on reorders (no changes to art) is generally much quicker.

Q: I’ve got this event coming up and I forgot to get the art in earlier. Can I get bottles sooner than that?

A: We do have a RUSH service available. It is $75 if you need to get an order done in less than the current lead time. The availability of this service is sometimes limited so please do check in with us to make sure it can be done. Expedited shipping may be needed.

Q: What if I want different color bottles or caps in the same order?

A: No problem! You can mix and match colors in your order in case packs of 50 for no extra charge.

Q: What if I want to change the ink color in an order?

A: Not an issue. We can change the ink color in an order (needs to be in quantities of 50). There is a $10 (per change) ink change fee that will be applied to this order to cover the labor costs associated with stopping production to change ink colors. We ask that you keep the number of changes to a maximum of four ink changes on an order.

Q: How much is shipping?

A: Shipping is usually $8-10 per box of 50 bottles when shipped Standard Ground in the US and usually takes 1-5 days to arrive. Email us for a quote on large quantities (1000 or more) and non-domestic shipments.